Privacy Policy

Effective Date: 7/13/2025
Company Name: Axis of Mental Healthcare
Location: 14205 N. Mopac Expressway, Ste 570, Austin, TX 78728-6529
 

1. Overview

We respect and protect your privacy. This Privacy Policy describes how we collect, use, and safeguard your information through our outpatient mental health services, online scheduling, and telehealth platform. As a covered healthcare provider, we comply fully with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
 

2. HIPAA Compliance

We uphold strict safeguards for Protected Health Information (PHI):

• Staff are trained on HIPAA standards and confidentiality procedures

• PHI is used or shared only for treatment, billing, or healthcare operations unless authorized

• Electronic PHI (ePHI) is protected through access controls, encryption, and risk assessments

• Patients will be promptly notified in case of any data breach
   

3. Information We Collect

We may collect:

• Basic identifiers (name, DOB, contact info)

• Mental health and clinical history

• Appointment and billing details

• Telehealth session data (including audio/video communications and clinical documentation)
   

4. How Information Is Used

Your information is only used for:

• Providing personalized care in-person or via telehealth

• Scheduling and managing appointments

• Facilitating insurance claims and payment processes

• Ensuring compliance with medical and legal standards

We do not use your information for any marketing or promotional purposes.
 

5. Information Sharing and Consent

We will never sell or share your data without your written consent, except:

• For required healthcare operations

• In compliance with the law or emergencies threatening life/safety

• When mandated by court order or subpoena
   

6. Telehealth-Specific Policies

To support remote mental health services, we take special care in protecting your privacy online:

• Telehealth appointments are conducted via secure, encrypted platforms

• Audio and video transmissions are not stored unless clinically necessary and documented

• You must provide consent for virtual care prior to your first telehealth session

• We recommend conducting telehealth visits in a private, quiet space to preserve confidentiality

• Emergency protocols and crisis intervention options will be reviewed with clients as needed

We continuously assess our telehealth platform to ensure compliance and performance.
 

7. Online Scheduling Platform

Our scheduling system is encrypted and HIPAA-compliant. Only authorized personnel have access to data transmitted via the scheduling portal. You are responsible for maintaining your login credentials securely.
 

8. Data Protection

We implement comprehensive security protocols:

• Firewalls, intrusion monitoring, and antivirus systems

• Secure user authentication for client portals

• Role-based access control for staff

• Physical safeguards for paper records

• Secure disposal of data when appropriate
   

9. Your Rights

You can:

• Review and request your health information

• Request changes to your record

• Revoke consent for data sharing

• File a privacy complaint with us or with the U.S. Department of Health and Human Services
   

10. Contact Us

If you have questions or concerns, please contact:
📧 djackson@axisofmentalhealthcare.com
📞 512-222-8759