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Axis of Mental Healthcare

Call: (512) 222-8759

Debra Personal fax (512) 200-2991 

Office fax (570) 750-0837 

Email us at: info@axisofmentalhealthcare.com

14205 N. MoPac Expressway 
Suite 570
Austin, TX 78728

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Privacy Policy

Accessibility Statement

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Client Rights & Access to Mental Health Records

(Texas Health & Safety Code §181.105)

We are committed to respecting your privacy, dignity, and rights as a mental health client. In accordance with House Bill 4224 (89th Regular Session), effective September 1, 2025, we provide the following information to help you access your mental health records and understand your options if you have concerns.

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🗂️ How to Request Your Mental Health Records

You have the right to request access to your mental health and treatment records maintained by our organization, as permitted by Texas and federal law.

To request your records:

  1. Submit a written request to our office (email, mail, or in person).

  2. Please include:

    • Your full legal name

    • Date of birth

    • The type of records you are requesting (e.g., treatment summaries, assessments, discharge records)

    • How you would like to receive the records (secure email, mail, or in-person pickup)

    • A valid form of identification

  3. Requests are processed in accordance with applicable privacy laws and timelines.

📧 Email: info@axisofmentalhealthcare.com
📬 Mail: 14205 N. MoPac Expressway

                Suite 570

                Austin, TX 78728
📞 Phone: 512-222-8759

 

If you have questions or need support completing a request, our staff is available to assist you.

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📞 Contact the Health and Human Services Council

If you have questions about your rights related to mental health records or health information privacy, you may contact the Council directly.

 

👉 Council Contact Us Page: bhec.texas.gov/contact-us

Please submit questions through the Council’s Contact Us webpage to ensure your inquiry is directed to the appropriate staff.

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⚖️ File a Consumer Complaint

If you believe your rights related to mental health records or privacy have been violated, you may file a complaint with the Office of the Attorney General of Texas – Consumer Protection Division.

 

👉 File a Consumer Complaint:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

Filing a complaint will not affect your ability to receive services.

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